CONTACT
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The Office
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Location
Silom, BKK
FLAGSHIP
อาคารไอทีเอฟทาวเวอร์ ห้อง 140/51-52 ชั้น 22 ถนนสีลม แขวงสุริยวงศ์ เขตบางรัก กรุงเทพมหานคร 10500
Contact
Contact Details
Company
VENTURA V.02
Ventura — named for the fortune that favors those who keep moving. We craft lightweight, breathable running gear for athletes chasing their next limit. Less friction. More flight.
Plan Your Visit
Office Hours
จันทร์–ศุกร์ เวลา 09:00–18:00 น.
Please make an appointment in advance to meet with our team.
FAQ
Answers to the questions we get asked most — from sizing and fabrics to shipping, exchanges, and returns.
Product
How do I choose the right size?
Please refer to the size guide available on each product page. For a more accurate fit, compare your body measurements with the listed size chart. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a compressive fit.What fabrics do you use in your running apparel?
Most of our pieces are made from lightweight, moisture-wicking polyester and nylon blends with added elastane for stretch. Selected styles also use recycled yarns and mesh panels for improved breathability.Is your apparel suitable for hot and humid weather?
Yes. Our fabrics are engineered to pull sweat away from the skin and dry quickly, and many styles feature ventilated mesh zones designed for tropical running conditions.Do your products have reflective details for night runs?
Most of our running tops, shorts, and jackets include reflective logos or trims to improve visibility in low light. Reflective features are listed in the product details section of each item.What is the difference between compression fit and regular fit?
Compression fit sits close to the body to support muscles and reduce chafing, while regular fit offers a looser, more relaxed silhouette with greater airflow. The fit type is stated on every product page.Are your running shorts lined?
Our split and V-notch shorts come with a built-in brief or liner, while our 2-in-1 shorts include an inner compression short. Unlined options are clearly marked as "liner-free" in the product description.How should I wash and care for my running gear?
Machine wash cold on a gentle cycle with similar colours, then hang dry. Avoid fabric softener, bleach, and high heat, as these can damage the technical fibres and reduce moisture-wicking performance.Will sold-out items be restocked?
Core styles are usually restocked within a few weeks, while seasonal and limited-edition drops may not return. Click "Notify me" on the product page to receive an email as soon as your size is back in stock.
Order
Do I need an account to place an order?
No, you can check out as a guest. Creating an account lets you track orders, save your addresses, and request returns more easily.What payment methods do you accept?
We accept major credit and debit cards, bank transfers, and selected online payment methods displayed at checkout. All available options are shown before you confirm your order.Can I change or cancel my order?
Orders can only be changed or cancelled before they enter the packing process. Please contact our customer support team as soon as possible with your order number.How do I use a discount code?
Enter your code in the discount field at checkout and select apply before completing payment. Only one code can be used per order, and codes cannot be added after an order is placed.Why was my payment declined?
Declines are usually caused by incorrect card details, insufficient funds, or a security block from your bank. Please double-check your information or try another payment method, and contact your bank if the issue continues.How do I know my order was successful?
You will receive an order confirmation email within a few minutes of checkout. If it does not arrive, please check your spam folder before contacting our support team.Can I request a tax invoice or receipt?
Yes. Please add your billing details in the order notes at checkout or contact us within 7 days of purchase, and we will issue the document for you.Do you accept team or bulk orders?
We do. For running clubs, events, and corporate teams, please contact our support team with the quantities and sizes you need for a custom quotation and lead time.
Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times may vary depending on your location and selected shipping method.How much does shipping cost?
Shipping fees are calculated at checkout based on your destination and chosen delivery method. Standard shipping is free once your order reaches the minimum spend shown on our shipping page.Can I track my order?
Yes, a tracking number will be sent to your email once your order has been packed and shipped.Do you offer express delivery?
Express delivery is available for selected areas and can be chosen at checkout if your address qualifies. Express orders placed after the daily cut-off time are shipped on the next business day.Do you ship internationally?
Yes, we ship to most countries. Delivery times and rates are shown at checkout, and any import duties or taxes are the responsibility of the recipient.Can I change my shipping address after ordering?
Address changes are possible only before your order has been dispatched. Contact our customer support team immediately with your order number and the corrected address.What should I do if my parcel is delayed or lost?
If your tracking has not updated for more than 5 business days, please contact us with your order number. We will open an investigation with the courier and arrange a replacement or refund where appropriate.Can I have my order delivered to a different address?
Yes, you can enter a shipping address that differs from your billing address at checkout, including workplaces and pick-up points where the courier supports them.